Privacy Policy

Hawthorne & Lane operates this online store and website, including all related content, information, functionality, tools, products, and services offered (collectively, the “Service”). Our store is hosted on Shopify, which enables us to provide the Service. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use the Service, make a purchase or other transaction, or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs how your personal information is collected, processed, and shared. Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood this policy and how your personal information is handled as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you directly or indirectly, or that can reasonably be linked to you or another identifiable individual. Personal information does not include anonymized or de-identified data that can no longer be associated with a specific person. Depending on how you interact with the Service, where you are located, and as permitted by applicable law, we may collect or process the following categories of personal information: Contact information such as your name, mailing address, billing and shipping address, phone number, and email address. Payment information such as information necessary to process payments, transaction status, and purchase details. Account information such as login credentials, account settings, and preferences. Transaction information such as products viewed, added to cart, purchased, returned, or canceled, and order history. Customer communications such as information you provide when contacting us for support or inquiries. Device and network information such as device type, browser, IP address, and related identifiers. Usage information such as how and when you browse the website, view pages, and interact with the Service.

Sources of Personal Information

We may collect personal information directly from you when you place an order, create an account, contact us, or otherwise use the Service. We may collect information automatically through the Service via cookies, pixels, and similar technologies. We may also receive personal information from service providers such as payment processors, hosting providers, fulfillment partners, analytics providers, and security services, as well as from third parties such as marketing or advertising partners where permitted by law.

How We Use Your Personal Information

How we use personal information depends on how you interact with the Service. We may use personal information to provide and improve the Service, including processing and fulfilling orders, sending confirmations, arranging shipping, managing returns or refunds, maintaining accounts, remembering preferences, providing customer support, personalizing your shopping experience, and improving our website, products, and services. We may use personal information for marketing and advertising purposes, including sending promotional communications, offers, or updates where permitted by law. We may also use personal information for security and fraud prevention, to protect accounts, detect and investigate unauthorized or harmful activity, and ensure the security of the Service. Personal information may also be used to respond to inquiries, provide assistance, resolve issues, and maintain our relationship with you. Additionally, we may use personal information to comply with legal obligations, respond to lawful requests, enforce our policies, resolve disputes, and protect rights and safety.

How We Share Personal Information

We may share personal information with Shopify and other service providers that support hosting, payment processing, analytics, email delivery, fulfillment, data storage, and security. We may share information with marketing and advertising partners where applicable and permitted by law. Personal information may be shared with your consent, in connection with business transactions such as a sale or transfer of the business, or for legal reasons including compliance with legal obligations or protection of rights and safety.

Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information related to your use of the Service to operate and improve its platform. Information submitted through the website may be transferred to and processed by Shopify and its service providers, some of which may be located outside your country of residence. Shopify may act as a data controller for certain processing activities, including aggregated analytics across stores. More information about Shopify’s privacy practices can be found at https://privacy.shopify.com.

Third-Party Websites and Services

The Service may include links to third-party websites or services. We are not responsible for the privacy practices or security of those third parties. We encourage you to review their privacy policies before providing personal information. Information shared publicly, such as on social media platforms, may be visible to others.

Children

The Service is not intended for children or minors under applicable law. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so it can be removed.

Data Security and Retention

No security system is completely secure, and we cannot guarantee absolute protection of your information. We recommend not sharing sensitive information through unsecured channels. We retain personal information only for as long as necessary to maintain accounts, complete transactions, comply with legal obligations, resolve disputes, and enforce agreements and policies.

Your Rights

Your rights may vary depending on your location and applicable laws. In certain circumstances, you may have the right to access, delete, correct, or request portability of your personal information, or object to certain processing including marketing communications. If you reside in the European Economic Area or the United Kingdom, you may also have the right to restrict processing or withdraw consent where applicable. You may exercise your rights by contacting us at info@hawthorneandlane.com. We may request verification of your identity before processing your request.

Complaints

If you have concerns about how your personal information is handled, you may contact us at info@hawthorneandlane.com. Depending on your location, you may also have the right to lodge a complaint with a data protection authority.

International Data Transfers

Your personal information may be processed or stored outside your country of residence, including by Shopify and other service providers. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to protect personal data transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the Service. Updated versions will be posted on this page with a revised “Last Updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@hawthorneandlane.com